1. 30-day return window
EU consumer law gives you 14 days to withdraw from a distance purchase without a reason. Lunii extends that period to 30 days from the day you receive the order. Items should be unused, complete and in their original packaging where possible.
2. How to start a return
- Email [email protected] or call +33 1 40 37 41 55 with your order number and the items you wish to return.
- We reply with a return confirmation and the return address.
- Pack the items securely and send them back within 14 days of that confirmation.
3. Return shipping costs
You carry the cost of returning an item you simply changed your mind about. If the item is faulty, damaged in transit, or not what you ordered, we cover the return shipping and arrange collection where the carrier allows it.
4. Refund method and timing
Refunds are issued to the original payment method within 14 days of us receiving the goods or proof of return, whichever is earlier. We refund the product price plus the standard delivery cost you originally paid; the surcharge for an upgraded delivery option is not refunded. Refunds are always paid in euro, the currency of the original charge.
5. Damaged, incomplete or faulty items
Tell us within a reasonable time of noticing the problem and send a photo if you can. You may choose between a replacement and a refund; where a repair or replacement is disproportionate, we refund. This is in addition to the statutory two-year conformity guarantee.
6. Exceptions
- Sealed items unsealed after delivery for hygiene reasons.
- Personalised or made-to-order items.
- Gift cards and digital audio content already downloaded or activated.
- Items returned incomplete, heavily used or damaged by the customer — a proportionate deduction may apply.
7. Cancelling before dispatch
If your order has not yet been dispatched, email us and we will cancel it and refund the full amount, including delivery.